Discussion Post
• Identify help desk job stressors.
• Based on your on your understanding of help desk operations and job stress, make a list of 12 different factors in a help desk environment that can increase or decrease the job stress experienced by agents. Define in a sentence or 2 sentences what EACH OF THOSE factor is and means.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.