Discussion:
1.Identifies three key characteristics of LensCrafters at each of the following three levels (for a total of nine). ?CBP, strategy and competitive priorities ?Service delivery system design, and ?Service encounter design
2.Discuss what lessons the LensCrafters case demonstrates that other organizations might learn.
3.Include three references (textbook and two appropriate, relevant references) The format of the report is to be as follows:
•In addition to the four to five pages required , this paper should adhere to APA style standards including the following: Double space, 1" margins, New Times Roman 12pt. font, in-text citation of references, title page, and a reference page (title page and reference page are not counted as content pages).
•Use headers for each of the subjects being covered, followed by your response.
•The title page is to contain the title of the assignment, your name, the instructor's name, the course title, and the date.