Question 1: Explain the process of recruitment in call centers for different cadres of employees.
Question 2: Describe the steps in Man power planning.
Question 3: Explain the content of annual report in form 16 and form 24.
Question 4: Describe the structure of office memorandums and minutes of a meeting.
Question 5: What are non-verbal skills? Why do we require it?
Question 6: Describe the p factors of CRM in detail.
Question 7: Describe the benefits and limitations of mock interviews.
Question 8: Describe the various skills needed for an operations manager in a BPO firm.