Discussion:
1. How would you insure that the control function is related properly with the other functions of management?
2. Are there one or two departments that need the control function more that other departments?
3. Have you experienced any situations where Operations Strategy and Management were prevalent or needed?
4. Those who live and work in the DC area are exposed to more cultural diversity than most areas in the United States. Does this give you an idea of how you might work with cultural diversity when marketing outside of the United States?