How technology actually led to fewermisetakes


Discussion Questions:

1. In comparing the efforts at Macy's and IBM, how do you explain the differences in the way managers reacted to the organizational changes?

2. It has been said that, given the growing complexity and dynamism of the world of business, all rganizations will have to adopt some type of a matrix structure. Do you agree or disagree with that argument? Explain.

3. What is it about incentive systems that makes them so attractive to leaders attempting to implementorganization change? Can you think of examples when it would be useful to create new incentivesearly in a transformation process?

4. Can you think of examples from your own experience-atwork or in the classroom-where the manner in which your performance was being
measured and rewarded worked against the goalsyou were trying to achieve?

Case Discussion

Read " Making the Problem Worse, " and prepare answers to the following questions:

1. What went wrong? How can you explain how the technology actually led to more rather than fewermistakes?

2. What theories of change implementation wouldhave helped the administrators at the SpringfieldGeneral Hospital solve the problem of medicationmistakes?

3. How might you have gone about solving theproblem at Springfield General? To what extent, ifany, would new technology have been helpful?

Case Write-up/Discussion Methodology

Your case analysis should be approximately two (2) to three (3) pages double spaced.

Case write-up should include:

Case Summary

1. Brief background Case summary (2 to 3 paragraphs)

  •  Explain the Major Issues/Problems that need to be addressed in case (Questions that are often brought up within the case itself)

How does case relate/apply to chapter?

  •  Terminology
  •  Theories
  •  Models
  •  Ideas and Practices

Case Questions

  • Answer all questions and each part of each question 
  • Reference Theories and Models from Chapter that supports your responses
  • Use appropriate terminology from the chapter in your responses

What are the key "take-aways" that can be learned from this case/chapter?

  •  Two or Three main points that you found most useful to know and understand

How can you apply the information from the Chapter and the case if you found yourself in a similar situation as a Manager and/or Employee?

  •  What did you learn from this case/chapter that could help you to lead Organizational Change?

Class Discussion

1. All cases should be brought to class in hard copy and submitted at the end of the course period or electronically submitted in the Case Dropbox in D2L before the class period when the case is due.

2. Be prepared to be called on to lead the case discussion or to contribute to part of the case discussion (This is critical to your class participation grade in the course!).

3. There are no right/wrong answers to the cases, but there are well prepared, well researched cases and cases that are poorly prepared and poorly supported by the chapter and research.

4. When called on or contributing to a case discussion, do not read your case assignment to the class...discuss, share and illicit information and ideas from your case analysis with the class.

Textbook: Implementing  Organizational Change - Bert Spector

Attachment:- Case.rar

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Business Management: How technology actually led to fewermisetakes
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