Textbook- PROJECT MANAGEMENT : A Systems Approach to Planning, Scheduling, and Controlling [ELEVENTH EDITION] By HAROLD KERZNER.
Case Study : COMMUNICATION FAILURES
QUESTIONS
1. How important are communication skills in project management?
2. Was Herb the right person to be assigned as the project manager?
3. There were communications issues with Alice, Bob, Betty, and Frank. For each communication issue, where was the breakdown in communications: encoding, decoding, feedback, and so on?