How do the managerial tasks differ among the services, Operation Management

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How do the managerial tasks differ among the services

Question: 1. How do the managerial tasks differ among the services described in question 2?

2. Locate each of the following services on the service delivery system matrix:

a. Vending machine

b. Housecleaning service

c. Appliance repair

3. Describe the service-product bundle for each of the following services:

a. Hospital

b. Lawyer

c. Trucking firm

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Operation Management: How do the managerial tasks differ among the services

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