How can I evaluate the following evaluation plan? Define the elements that are present. Describe those that are missing and propose evaluation techniques that would fill those gaps.
Qwerty Ltd (QL) designs and builds custom keyboards from scrap computer parts. They resell the keyboard to industries that need non-standard keyboard for specific applications such as manufacturing floors, clean-rooms, wet rooms, mining operations, and even NASA. In order to streamline their order-to-design process, they want sales reps to capture requirements during sales calls. One of your peers has asked you to review their evaluation plan (below):
Comment on the strengths and missed opportunties.
- Determine whether sales reps have the right skills for capturing requirements
- Define work processes and tools that sales reps will need for new work
- Design the training (if any)
- Pilot test the training with local sales reps only
- Track participant satisfaction with training
- Track whether or not sales reps submit requirements during or just after sales calls
- Determine whether or not production is satisfied with requirements submitted by sales reps