How can brainstorming provide the opportunity for creative

Customer Service Module Assignment-

Part A-

1. Explain the problem-solving model and the seven steps to determining and implementing a solution.

2. How can brainstorming provide the opportunity for creative problem solving?

3. Why is an understanding of your company's policies important when negotiating a solution to a challenge?

4. How important is follow-up to the solution of a problem?

Part B-

1. Explain responsibility check.

2. Why are some customers challenging to one individual and not to another?

3. List and explain five characteristics of challenging customers.

4. What are some methods of response to an angry customer who becomes verbally abusive?

5. Why is it important to end every customer interaction on a positive note?

6. What are some of the payoffs of coping with challenging customers?

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HR Management: How can brainstorming provide the opportunity for creative
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Anonymous user

4/18/2016 7:56:49 AM

The following assignment that comprise to Customer Service Module Assignment- Part A- 1. Clarify the issues-solving model and the 7 steps to determining and implementing a solution. 2. How can brainstorming give the opportunity for creative problem solving? 3. Why is a thoughtful of your company's policies significant when negotiating a solution to a challenge? 4. How significant is follow-up to the solution of an issue?