Task: Read the case in the Organizational Behavior Online Textbook, Chapter 11, Section 6 titled "Herb's Concoction (and Martha's Dilemma): The Case of the Deadly Fertilizer". Please answer the questions at the bottom of that case.
Q1. What is the ethical dilemma?
Q2. What kind of decision does Martha face?
Q3. What are some of the challenges that Martha faces in her decision making?
Q4. What recommendations do you have for a company facing this situation?
Q5. What should they do to deal with customer complaint?
Q6. From the perspective of the management at Herb's Garden Product, what are some of the next steps that could be taken?