• Watch the video Chapter 14, titled "Planning & Scheduling - What's the difference and how they're important," (9 min 20 s). Be prepared to discuss. https://www.youtube.com/watch?v=0c_JzWDCF8A
• Evaluate an Experience" Please respond to the following:
• From the e-Activity, analyze the importance of production planning and scheduling within an organization. Evaluate a bad experience you have had with an appointment from both perspectives of the customer (you) and the organization due to inefficient planning and scheduling.
• Analyze the experience you provided in Part 1 of this discussion from a technical perspective and an intangible perspective. Suggest ways the schedules could have been created more efficient and effective.