DEVELOPING M-COMMERCE SCENARIOS FOR GPS CELL PHONES
Soon, cell phones will be equipped with GPS chips that enable users to be located to within a geographical location about the size of a tennis court. The primary purpose for installing GPS chips in phones is to enable emergency services to locate a cell phone user. For example, if you dial an emergency assistance number (911 in the United States) from your home now, it is possible for a computer system to use your home telephone number to access a database and obtain your address.
This could be very useful in situations in which you were unable to give address information to the emergency operator for some reason. The problem with trying to do the same thing with present-day cell phones is that you could be calling from anywhere and that is the problem GPS-enabled cell phones are intended to overcome.
As you might imagine, marketers have been monitoring this development with great interest because GPS-phones will support m-commerce. When the new cell phones become available, marketers visualize scenarios where they will know who you are (by your telephone number) and where you are (by the GPS chip). One possible way they could use this information, for example, is to give you a call when you are walking past their shop in the mall to let you know of a special sale on items they know you would be interested in buying.
Of course, retailers would have to possess IT systems that would permit them to craft such personalized offers, and you would have had to give them permission to call you.
Find out what at least three e-commerce marketers are saying about personalized marketing using GPS-equipped cell phones and prepare an analysis of how the phones will be likely to be used when the technology is widely available.