Question 1:
(a) Describe the Prevention, Appraisal and Failure model for the measuring quality costs.
(b) The Quality Manager has provided you with the following information and has requested you have to write down a report on the cost of quality in organisation:
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(Rs)
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Scrap
|
65,000
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|
Rework
|
40,000
|
|
Repair
|
38,000
|
|
Quality training
|
5,000
|
|
Machine maintenance
|
8,000
|
|
Downgrading
|
35,000
|
|
Inspection and testing
|
15,000
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|
Warranty costs
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50,000
|
|
Re inspection cost
|
6,500
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Re testing
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3,500
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|
Quality System Audit
|
3,000
|
|
Good inward inspection
|
5,000
|
|
Vendor quality assurance
|
3,200
|
You are required to examine the above information and make a report for management.
Question 2:
(a) Deming stated that management require adopting the 14 points philosophy. You are required to determine and describe these 14 points.
Question 3:
Determine and describe the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
Question 4:
The new version of the ISO 9000 series is based on 8 management principles. You are needed to describe the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership