Discussion: Health Management Delivery
A small dental office waiting room fills with patients most afternoons. Patients tend to get restless and irritated because most must wait 45 to 60 minutes past their scheduled appointment times before seeing the dentist.
1. What might be some possible problems causing the symptoms described in this scenario?
2. Explain how you could use the five-step planning process to identify/define the process, generate/evaluate possible courses of action, choose a preferred solution, implement the planned solution and evaluate the results.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.