Problem: Please identify the steps a leader can take to prevent conflict from happening and to respond to conflict once it has begun. What specific steps can a leader take to keep excessive conflict from becoming an issue? Offer specific suggestions of how a leader should respond. Once again, please use examples from teams you have witnessed firsthand to apply the theories you learned in your readings.
course book can be found here:
https://books.google.com/books/about/Team_Building.html?id=y7ph0AP3TlkC
Team Building: Proven Strategies for Improving Team Performance. (Dyer, 2013)