Assignment:
Evaluate three ways to deal constructively with complaints and anger from fellow employees, management, and customers within an organization. Are these methods effective to resolve the issues? Explain and discuss.
When dealing constructively with complaints from fellow employees, management, and customers within an organization, you may have a slightly different approach between all three people, but will follow similar steps in resolving. With fellow employees I would listen to understand what the underlying issue is and work through ways to come to a common ground together.
Most peer conflicts are due to misunderstanding or miscommunication that needs clarifying. Conflict with management, I would confront the problem upfront and try to get to the root cause of the issue and find a way to compromise. With regard to complaints with a customer, I would listen, acknowledge and have empathy to their concerns. Most customer with complaints just want to be heard. The common denominators to resolving most conflict is to listen, understand, and compromise.