Employee behavioural controls
'Influencing the process of how staff work and behave'.
- Reward e.g. based on attitude or behaviour
- Dress code e.g. to ensure staff uniformed or presentable
- Handbook e.g. hours of work, dress code, notice period etc
- Induction e.g. to develop and modify the right behaviour
- Training and development e.g. to improve behaviour
- Recruitment and selection e.g. 'personalities that fit the corporate culture'
- Standardisation of work procedures e.g. to give routine behaviour
Employee output controls
'Control over results (or output) achieved rather than the way it is achieved'.
- Contracts e.g. terms and conditions about hours of work, absenteeism, notice period and targets that must be achieved
- Sales results e.g. quota or value of sales achieved from appointments
- Time/efficiency e.g. hours of work and results achieved
- Production e.g. minimum quota and piecework reward schemes
- Appraisals e.g. efficiency and effectiveness of performance
- Customer feedback e.g. satisfaction surveys to monitor staff