This is a discussion of the question. The reference article is for the brief analysis, while typical article analysis is not applicable here, so please use it as supplementary material. Please don't to be confined to this article only, other conclusion and views are also important and essential.
Question:
Use the article below to answer the given question.
Problem 1. What value does benchmarking have as an element in TQM performance measurement?
Problem 2. How would you go about benchmarking quality in your own industry or an industry you know well?
Note: A briefly article analysis is still needed, but this is not the center of task, please focus on the question itself, this is not a typical article analysis. The discussion should be broadened based on the article.
Reference:
Van Schalkwyk, J. C. (1998) 'Techniques: total quality management and the performance measurement barrier', The TQM Magazine, 10 (2), pp. 124-131.