Question: Elect a health care organization that has readily available data for the four categories from the Kaplan and Norton's 1996 model. Those categories are: Financial performance measures. Internal business processes. Learning and growth. Customer satisfaction. You may wish to select your employer; however, please do not disclose proprietary data without prior written consent from your employer. You may wish to review Web sites of large, global organizations to research case study articles on best practices for suitable organizations.