Effective Observation and Listening
Observe two people having a face-to-face conversation that lasts about 2 minutes. I: Where is the conversation taking place? Who are the communicators? What examples of the listening process-attending, interpreting, responding, remembering-do you see? Are any steps in the process missing? Why? What obstacles to effective listening are present? Are the obstacles overcome during the conversation? How? What effective listening behaviors might have been used by the communicators to overcome or even avoid the obstacles?