Question 1. In two paragraphs, explain why a customer-centric Web site design is so important, yet is so difficult to accomplish.
Question 2. In about two paragraphs, distinguish between outsourcing and offshoring as they relate to business processes.
Question 3. In about 200 words, explain how the achieved trust level of a company's communications using blogs and social media compare with similar communication efforts conducted using mass media and personal contact.
Question 4. Write a paragraph in which you distinguish between a virtual community and a social networking Web site.
Question 5. Write two paragraphs in which you describe the role that culture plays in the development of a country's laws and ethical standards.