Q: After I analyzed these questions I found that this employee has lack of skill variety and autonomy.
So I need you to write a recommendation about how to improve this lacks in this employee (how can the employee improves his task variety and autonomy?)
Type of job: SALES (Ticket sales man)
Job description:
• Scheduled advance and last-minute bookings
• Offered discounts and special deals when authorized to do so
• Managed passenger database
• Monitored airline schedules and posted updates on airline website
• Issued personal business and corporate bookings
• Developed and implemented promotional strategies to boost airline bookings
• Consistently offered a high level of customer service
• Worked to resolved passenger booking issues
• Handled internal and external communications.
• Made booking arrangements for clients in person on the phone and online.
• Ensure that all booking procedures followed industry standards.
• Posted schedule changes online and informed clients directly.
• Checked passenger manifests to confirm client bookings.
1 = very inaccurate 5 = slightly accurate
2 = mostly inaccurate 6 = mostly accurate
3 = slightly inaccurate 7 = very accurate
4 = uncerta
1. Supervisors often let me know how well they think I am performing the job.
2. The job requires me to use a number of complex or high-level skills.
3. The job is arranged so that I have the chance to do an entire piece of work from beginning to end.
4. Just doing the work required by the job provides many chances for me to figure out how well I am doing.
5. The job is not simple and repetitive.
6. This job is one where a lot of other people can be affected by how well the work gets done.
7. The job does not deny me the chance to use my personal initiative or judgment in carrying out the work.
8. The job provides me the chance to completely finish the pieces of work I begin.
9. The job itself provides plenty of clues about whether or not I am performing well.
10. The job gives me considerable opportunity for independence and freedom in how I do the work.
11. The job itself is very significant or important in the broader scheme of things.
12. The supervisors and co-workers on this job almost always give me “feedback” about how well I am doing in my work.