Assignment
Write a three-page paper, typed and double-spaced, in which you select a company that you have worked for or where you have been a customer.
Identify a service "gap" which you identified as a service break down and develop a "redesign."
Include the following components:
** A description of the process and opportunity for improvement.
** The impact of the current situation on the company and customer
** A recommendation to the service process to address the gap
** Projected benefits from implementation of the process change.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.