Balanced scorecard
1st Question; in reference to Financial Perspective you have: Financial perspective, Customer perspective, Process prospective and Innovation prospective. Please provide an example of a company that has placed disproportionate emphasis on the financial perspective at the expense of the other three. (include 1 reference)
2nd Question: Are there any companies that you can think who don't have relevant customers to take into consideration? How are they different from other organization where all parts of the BSC operate equally? (include 1 reference)