Differences in Management
"The crucial differences between mass production management and the service repair business management. Mass production is the large scale-manufacturing of goods, aiming for low unit cost and high output. In factories, mass production is achieved by a variety of means, such as division and specialization of labor and mechanization these speed up production and allow the manufacture of near identical, interchangeable parts. Such parts can then be assembled quickly into a finished product on an assembly line. (Wiley,2003) Mass production usually involves manufacturing goods for a mass market. A mass market is the market for a product or service used by a high percentage of the population. Cars, refrigerators and training shoes are all products of mass markets. This technique was first implemented by American car pioneer Henry Ford in 1908 for the Model T Ford." (Wiley, 2003).
"The service repair business is based on an hourly rate revenue model, based on industry norms, with a moderate degree of complexity. Complexities in business model are primarily based on continuously changing corporate policy/rate modifications with partner-insurance companies.