Case Scenario 1
Vice President of Operations charged you and your team to develop a strategy for entering this new beverage into the global market. You need to take this task back to your team, provide them with the product details, and get them started as quickly as possible because they only have one week to develop a strategy.
Question. What communication channel will you use? Why is this channel the best choice for this situation? What communication channel will you use to convey your strategy to the Vice President of Operation? Why is this channel the best choice in this situation?
Case Scenario 2:
You are a manager of a larger travel agency. You manage 11 employees. This morning, one of your employees notifies you that the companies log in name and password no longer work for a computer application used by all company employees. You quickly contact the offsite IT department responsible for the upkeep of that computer application to find out why the login information is no longer working. You discover that the login and password have expired; IT provides you with a new login name and password.
Question. What communication channel do you use to contact the IT Department? Why is this channel the best choice for this situation? What communication channel will you use to inform your employees about what happen and provide them with the new login name and password? Why is this channel the best choice in this situation?
Case Scenario 3:
You are the owner of a small editing company. You have ten employees working for you. Business has been slow and the bills are piling up. You have done just about everything you can to cut costs but you are still unable to pay the bills. You have done sane number crunching and you found out that reducing your workforce from 10 to 6 you can pay your bills and remain profitable.
Question. What communication channel do you use to inform your employees about the reduction of workforce? Why is this channel the best choice for this situation? What communication channel do you use to inform the employees that are being let go? Why is this channel the best choice in this situation?