Case Scenario:
In 550-600 words. Visit at least two different fast-food restaurants that make hamburgers. For example, in the United States McDonald's, Wendy's, and Burger King are good choices. For some of you fastfood junkies, this will not be difficult; vegans may have to take a friend for product testing. Observe the basic operational differences between these stores. Note the differences in the following processes:
1) Describe the production process observed
2) Identify the customer expectations for the service and product
3) Answer the seven questions at the end of the case
4) State your opinion concerning the process effectiveness, efficiency, and measurements
5) Make recommendations for improving the process
Case Questions:
1 How are in-store orders taken?
2 Are the hamburgers prepared to order, or are they prepared ahead of time and delivered from a storage bin?
3 How are special orders handled?
4 How are the hamburgers cooked?
5 How are the hamburgers assembled?
6 Is a microwave oven used in the process?
7 How are other common items, such as french fries and drinks, handled?
I will be using Jack-in-the-box and McDonalds because I have already visited these two fast food restaurants. I do not understand how to answer questions 1,2,4, and 5, from the above 5. I know the answers to the case questions from what I have observed at both restaurants. Can you give me some kind of example to the answers to these questions maybe using two other restaurants.