Assignment: Problem Solving
Use a decision-making model of your choice to analyze and provide recommendations to address an organizational communication problem you have experienced.
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
• Competency 1: Analyze business communication situations.
o Describe an organizational communication problem.
• Competency 2: Analyze the interrelationships of communication within organizational systems.
o Explain a decision-making model.
o Describe a solution to an organizational communication problem using a decision-making model.
o Justify how recommended solutions address a communication problem.
• Competency 3: Communicate effectively.
o Write clearly to convey the intended content and follow APA rules for attributing sources.
There are a number of organizational communication issues, including problem solving, organizational conflict, strategic management, communicating change, and the use of technology and its impact on communication. The Assessment 5 Contextdocument contains important information about these topics
Course Library Guide
A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the BUS-FP3050 - Fundamentals of Organizational Communication Library Guide to help direct your research.
Bookstore Resources
The resources listed below are relevant to the topics and assessments in this course and are not required. Unless noted otherwise, these materials are available for purchase from the Capella University Bookstore. When searching the bookstore, be sure to look for the Course ID with the specific -FP (FlexPath) course designation.
• Shockley-Zalabak, P. S. (2015). Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (9th ed.). Upper Saddle River, NJ: Pearson.
Complete the following:
1. Choose an organizational communication problem you have experienced in your workplace or other organization with which you are involved. Examples of organizational communication problems are as follows:
o The leaders of an organization know they have to downsize (that is, fire) a large number of employees but do not effectively communicate the situation.
o Policies at a company are not followed in different departments or at different locations because the policies are not communicated well by a central office.
o Employees with inappropriate skill sets are hired because individuals familiar with the requirements do not communicate with the individuals hiring for the position.
o Two leaders within an organization provide different directions on how employees should conduct their work.
2. Use any of the suggested materials listed in the Resources or search for other resources from the Capella library to examine decision-making models, and select one to apply to the organizational communication problem you have chosen.
3. Write a recommendation paper in which you address the following:
o Describe the organizational communication problem and how it might negatively impact an organization.
o Explain the decision-making model you chose that applies to the problem and indicate why you chose it by comparing it to another decision-making model.
o Describe recommended solutions to the organizational communication problem using the chosen decision-making model, and assesses the difficulty of implementing your suggested solutions.
o Justify how your recommended solutions address the communication problem and how they would provide value to the organization.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.