Describe the components of a needs assessment


Discussion:

Employee Development Processes

1. Case Study: Analysis of Case Study: A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives.

2. Job Posting: Customer Service - CARE Business Partner

3. SHRM Power Point presentation and its note pages:Training Methods, Experiential Learning and Technology

Create a 2-3 page written document that will include the five sections identified below:

Section One:

• Illustrate (Explain) the value of a training needs assessment in an organization in general, supporting your response (with reference material).

Section Two:

• Describe the components of a needs assessment used to determine the training requirements of a Customer Service - CARE Business Partner in Maersk.

Section Three:

• Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

Section Four:

• Explain the importance of developing learning activities for a Maersk Customer Service - CARE Business Partner training program.

Section Five:

• Describe how you would incorporate adult learning principles and methods of experiential learning Maersk Customer Service - CARE Business Partner training program.

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