Question 1: Describe the steps involved in informal dispute resolution. When is this technique most effective? Why? Use examples to clarify your points.
Question 2: Describe an apology one could use, hypothetically which expressed regret, one where one accepted responsibility, and one where a remedy was offered.
Question 3: Give a scenario where resolving the conflict through litigation is the best option. Use specific examples.
Question 4: Compare and contrast substantive and relationship conflict. Give specific examples of each that illustrate the similarities and differences of these two types of conflict.