Describe KM from a two- dimensional perspective.
KM from a two-dimensional perspective involves:
Activities involved in building a learning organisation, viz., creating, collecting, exchanging, using, and internalising knowledge for innovation and development.
The second dimension refers to activities that enable knowledge creation.
These are:
a) Strategy: for alignment of corporate and KM strategies;
b) Measurement: of the benefits of KM;
c) Policy: guidelines for KM provided by the organisation;
d) Content: subset of corporate knowledge base in electronic form;
e) Process: includes the processes used by employees to achieve the goals of the organisation;
f) Technology: includes the ICT elements used for KM;
g) Culture: Refers to the organisational environment for KM