Discussion 1:
Provide an example of tacit knowledge and an example of explicit knowledge.
Discussion 2: Web-Based Case. Read and answer the questions.
KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
Discussion 3:
a) Post the hyperlink to one federal statute which influences commerce on the internet and summarize in not less than 100 words what that statute accomplishes.
b) Post the hyperlink to one state statute which influences commerce on the internet and summarize in not less than 100 words what that statute accomplishes.
Discussion 4:
Describe an instance of which you are aware of which an act of internet crime took place.
Responses should be insightful like,
• Share an insight from having read your colleagues' postings, synthesizing the information to provide new perspectives.
• Offer and support an alternative perspective using readings from the classroom or from your own research
• Validate an idea with your own experience and additional research.
• Make suggestions based on additional evidence drawn from readings or after synthesizing multiple postings.
• Expand on your colleagues' postings by providing additional insights or contrasting perspectives based on readings and evidence.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.
Attachment:- Discussion.rar