Case Scenario:
Nikita is one of the 12 workers in Department X. She has strong leadership qualities and all her co-workers look up to her. She dominates conversations with them and expresses strong viewpoints on most matters. Although she is a good worker, her dominating personality has caused problems for you, the new manager of department X. Today you directed your subordinates to change a certain work procedure. The change is one that has proven superior wherever it has been tried. Soon after giving the directive, you noticed the workers talking in a group, with Nikita the obvious leader. In a few minutes she appears in your office.
"We've thought it over" she said. "Your production change won't work."
Problem Set: Analyse the situation and explain your reaction & handling.