By using public websites to do your research, the focus will be on marketing, sales, and customer service transactions with end-consumers (B2C).
Problem 1. Choose an industry of interest in which several companies have developed online e-business strategies with public B2C sites. This industry might include traditional companies operating as bricks-and-clicks firms, as well as dot.com companies.
Problem 2. Review several websites for companies in this industry, and then select 3-4 companies that you think will provide an interesting comparison on how companies are leveraging the Internet today. Include at least 1 company that is based in the Middle East. (Hint: you might want to include one company with a website that you think is significantly inferior to at least one other company's site).
Problem 3. Analyze each of the websites in terms of the overall "look-and-feel" of the site from the perspective of the targeted consumer, as well as how well each site has addressed the 7Cs in the model developed by Rayport and Jaworski.
Problem 4. Write up your findings, including the following:
- Introduce the chosen industry and the selected websites. Explain why you selected this industry and these particular companies, including a URL for each site.
- Describe and compare the ways that these companies' websites address the 7Cs and any other characteristics you wish to emphasize.
For example:
- How easy was it to identify the content or services available?
- How easy was it to navigate between pages?
- Did the site download easily?
- Was the use of graphics and animation appropriate for the target audience?
- Were the linking capabilities of the Web exploited?
- Was there as sense of "community"?
- Was a privacy policy available and easy to find?
Based on your analysis, provide some recommendations for the company whose website you considered the weakest. Be sure your ideas are appropriate for the industry you selected, and take into account whether companies in this industry traditionally have sold directly to end-consumers or not, and through which channels (e.g. catalog, physical store, or via a distributor).