Question 1: What are the costs of losing a customer?
Question 2: How can a customer service manager empower his or her staff?
Question 3: Describe the main sources of information available to an organization about customer satisfaction with its products.
Question 4: Why might customers is considered challenging?
Question 5: Describe the factors which could cause a customer service representative to have poor listening skills.
Question 6: The needs of internal customers are frequently forgotten when establishing customer service standards. Describe the significance of providing a good service to internal customers.
Question 7: How can customer service staff motivate themselves?
Question 8: How can a customer service representative develop a personal credibility?