Customer satisfaction value creation and productservice, Operation Management

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Customer satisfaction value creation and productservice

Create a balanced scorecard for Tesla for 4 key areas :

1. Financial Strength – Profitability and Risk.

2. Customer Satisfaction – Value Creation and Product/Service Differentiation Over Competition.

3. Internal Business Processes Effectiveness – Internal and External Activities That Create Satisfaction For All Stakeholders.

4. Ongoing Innovation Focus – Continual Product/Service Improvement As Well As Continual Value Creation.

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Operation Management: Customer satisfaction value creation and productservice

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Operation Management: Customer satisfaction value creation and productservice

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