Create customer satisfaction portion of your strategic plan


Assignment: Connect the Dots for Your Company

Write a 2-3 page paper.

In your paper address the following:

1. Create the network and hardware portion of your real or fictitious company strategic plan.

2. Include information about computers that will house the information and devices that will be used to access the information.

3. Discuss contingency plan for what happens if there is a hardware failure.

4. Mention what should be done to keep this section of the plan up to date.

Plan for the Customer

Write a 2-3 page paper.

In your paper address the following:

1. Create the customer satisfaction portion of your strategic plan.

2. Start with market segmentation, what type of customer is your target customer?

3. Explain how the customer will place an order, how the order will be delivered and how the process for complaints will be handled.

Assemble Your Strategic Plan

Assemble all of the pieces (previous week's assignments) into a single document that is the strategic plan for your new or fictitious business.

Write a 1 page Executive Summary page.

In your paper address the following:

1. The Executive Summary should provide an overview of the entire strategic plan. You may also include a table of contents but a TOC is not required for this assignment.

2. Be sure your paper has all of the previous strategic plan assignments included. Review Weeks 1-2 assignments.

NOTE: the strategic plan you have developed in this course is not a complete strategic plan. Your plan focuses on the information management sections of a complete strategic plan. A complete plan would include information about the brand, products, advertising and sales information.

Format your assignment according to the following formatting requirements:

1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.

2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.

3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.

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