Problem:
You just finished reading about BP's Oil Spill Crisis in the Gulf. Assume that you are the leader of a small company, and you want to prepare your staff to minimize the chances of a crisis occurring and also prepare them to be ready to act effectively if a crisis arises.
Describe, from a systems perspective, how you will develop a plan for coaching and training for each team member and for the team as a whole, so that they are prepared to prevent crises as well as to deal with them if they occur.
Around 500 words, one reference.