Briefly describe each of the seven basic quality tools. Which one do you think would be most helpful in problem solving and process improvement. Why?
Choose three of the seven basic quality tools and give an example of how each could be used to improve the quality of education at Lander. Which of these three examples do you think would have the most significant impact on quality at Lander? Why?
Who is Edwards Deming? Why is he considered the father of quality management? What major contributions did he make to the field of quality management?