Problem:
You are starting up a new coffee shop that will be Wi-Fi accessible and will have 3 locations within a 50-mile radius. You expect to need about 10 employees per store. You know that controlling costs will be very important, and you also know that customers must feel comfortable in your shop if they are to become frequent customers. To survive, this business must focus on customer service.
Management model choices are as follows:
- An autocratic approach versus a participative approach toward the decision-making process
- Centralized versus decentralized
- Self-directed work teams
Answer the following questions:
Q1. Which management model choices would you make for each of the model choices listed?
Q2. Why did you choose that model?