Assessment Task 1 - Lead and manage team effectiveness
Purpose
This assessment task provides you the opportunity to confirm you have gained the underpinning knowledge required by you to:
take leadership role in the development of:
- develop team plans,
- leading and facilitating teamwork and
- actively engaging with the management of the organisation
Assessment Task Purpose - Satisfactory completion of this assessment contributes to the evidence your assessor will collect which will reflect that you understand and are aware of how to lead teams in the workplace and to actively engage with the management of the organisations. Specifically:
explain how group dynamics can support or hinder team performance
outline strategies that can support team cohesion, participation and performance
explain strategies for gaining consensus explain issue resolution strategies.
Question 1
What is the difference between a group and a team?
Question 2
List three skills required by an effective team member.
Question 3
List 4 types of teams you might find in a small business
Question 4
4 a) What is performance management ?
4 b) What strategies could be used to support this in the team?
4c) Develop a performance plan using the strategies you have discussed in answer to question 4b
Question 5
What is the difference between a coach and a mentor?
Assessment Task 2 - Case Study
Lead and manage team effectiveness
Purpose - This assessment task provides you the opportunity to confirm you have gained the underpinning knowledge required by you to:
take leadership role in the development of:
- develop team plans,
- leading and facilitating teamwork and
- actively engaging with the management of the organisation
Assessment Task Purpose
Satisfactory completion of this assessment contributes to the evidence your assessor will collect which will reflect that you understand and are aware of how to lead teams in the workplace and to actively engage with the management of the organisations. Specifically:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
Case Study Harry is the manager of a small production team. He is struggling with his leadership role, and wants to remain one of the boys'.
A new order has been received by RCA toys and Harry needs to inspire the team to complete the production of the new RCA tablet in 6 weeks.
Harry needs to motivate the team and get them fired up to complete the task within the 6 week timeframe.
Question
Explain how you might make the message positive, re-enforce your leadership role and link it to organisational goals and mission.
Assessment Task 3
Portfolio - Lead and manage team effectiveness
Purpose - This assessment task provides you the opportunity to confirm you have gained the underpinning knowledge required by you to:
take leadership role in the development of:
- develop team plans,
- leading and facilitating teamwork and
- actively engaging with the management of the organisation
Assessment Task Purpose - Satisfactory completion of this assessment contributes to the evidence your assessor will collect which will reflect that you understand and are aware of how to lead teams in the workplace and to actively engage with the management of the organisations. Specifically:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
Portfolio
Prepare a portfolio of strategies for use in making sure your team is effective:
Prepare a portfolio of evidence of documents and strategies you would use to encourage team effectiveness
This should include:
Item 1: Strategies for planning and goal setting.
Teams can go through a range of stages in their development. This may result in loss of productivity or even a loss in direction. Provide 2 examples of strategies that could be used to maintain team productivity and direction.
Item 2: policies and procedures to support teamwork
Policies and procedures provide business intent and the actions required to achieve these goals. Provide examples of 4 procedures that a team might need to develop.
Item 3: Informal technique to support cohesion and trust
Provide at least 2 techniques
Assessment Task 4 Lead and manage team effectiveness
Purpose - This assessment task provides you the opportunity to confirm you have gained the underpinning knowledge required by you to:
take leadership role in the development of:
- develop team plans,
- leading and facilitating teamwork and
- actively engaging with the management of the organisation
Assessment Task Purpose - Satisfactory completion of this assessment contributes to the evidence your assessor will collect which will reflect that you understand and are aware of how to lead teams in the workplace and to actively engage with the management of the organisations. Specifically:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
Project - The Complete Package
This project will be undertaken as part of a team of 3 or more. You will prepare a portfolio of documents to support planning, implementation and management of your team project.
Each team member will take a different role. You will need to demonstrate that you can prepare and plan for the project. Each team member must take a leadership role at some point. You will implement your project and produce a report/presentation of the outcomes.
As a team leader it is important that you are able to support your team in identifying skills gaps and in a specific skill or knowledge area. Each team member should be given an opportunity to demonstrate leadership skills.
You will need to identify a project that involves learning a new set of skills. You must present this project to a 'team', assess their current skill levels and develop plans to address any skills gaps.
Steps to be demonstrate
Item 1: project proposal
Develop the project proposal. Identify an area of focus for, the project and prepare a project proposal. The project must involve a team completing a task or series of tasks. The project must involve the team members learning new skills and working as a team. Examples may include:
- assembling furniture
- cooking a meal
- developing a brochure using Google docs.
Item 2: Obtain Approval
Your assessor or facilitator will act as a stakeholder/supervisor for this project. You must obtain signed approval for your proposal from your assessor before you proceed with your project.
Item 3: Organise your team
You will be assigned 2 team members by your assessor or facilitator. You will need to work with them for the duration of the unit. You must arrange a meeting with them to explain your project, set roles and responsibilities and conduct a gap analysis.
Item 4: Organise your team
Meet with your team and explain the project. Conduct a 'Gap analysis' to identify their current skill set and opportunities for further development. Record notes from this meeting.
Item 5: Develop Individual performance plans
Develop a performance plan with each of your team members to address skills gaps. This performance plan must be implemented in the second stage of the project.
Item 6: Communicate to resolver issues
Identify any significant problems and communicate with team members and/or the facilitator/assessor to help resolve these.
This Assessment. Task must be completed in full and submitted to the assessor by the agreed date.
Along with the above items your assessor will be looking for you to have completed the following templates:
1) project proposal (template provided)
2) Minutes/notes from team meeting identifying roles and responsibilities of team members (template provided)
3) gap analysis for each team member (template provided)
4) an individual project / performance management plan for each team member(template provided).
Project Implementation
Performance objective
The student must demonstrate capabilities in leading a team to achieve a project goal.
This assessment 'Project Implementation' is the second part of an overall holistic assessment for this unit.
You are required to lead a project team o achieve a goal developed in a previous assessment. You must meet with your team three times (maybe more) to work towards achieving the goal.
Procedure
Meet with your team and develop an Action Plan for the project. The Action Plan should include all actions to be taken, by when, by whom.
In order for your project to progress smoothly, you must also develop the following:
- communication policy
- communication procedures
- project rules
- corrective action procedure.
Item 3: Work instruction
You must also develop clear and concise work instructions as for project tasks.
Item 4: Impie:ckeination
Follow up on the implementation of the Action Plan items with your team. Follow your communication policy and procedures. If team members do not attend a required session, initiate the corrective action procedure.
Provide support and facilitation as required. Record all follow up actions in minutes. Complete status on the action plan.
Item 5: Communicate with stakeholders
Minutes from meetings must be emailed to your assessor'or facilitator within 24 hou s of meetings.
achievement of project goal as stated in project proposal.
Your assessor will be looking for the following.
- Action plan.
- Communication policy.
- Communication procedures.
- Project rules.
- Corrective action procedure
Work Instructions.
Minutes from at least three project meetings showing:
- full attendance of team
- progress against the action plan
- presentation of policy and procedures
- training in policy and procedures
- progress towards project goal
- progress towards individual performance goals
- evidence of supporting and resolving performance issues
- corrective actions taken
- a communication plan that identifies steps in the communication process with stakeholders and individual responsibilities for these actions
Assessment Task 5
Lead and manage team effectiveness
Purpose - This assessment task provides you the opportunity to confirm you have gained the underpinning knowledge required by you to:
take leadership role in the development of:
o develop team plans,
o leading and facilitating teamwork and
o actively engaging with the management of the organisation
Assessment Task Purpose
Satisfactory completion of this assessment contributes to the evidence your assessor will collect which will reflect that you understand and are aware of how to lead teams in the workplace and to actively engage with the management of the organisations. Specifically:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
AT5 -Role Play
Your trainer/assessor will require you to demonstrate the following skills in a role play based on a relevant skill
Your assessor will be looking for the following competencies:
Provision of coaching to another team member or subordinate
Provision of feedback to another team member or subordinate