Assignment:
For this assignment:
1. Using a formal systems diagramming approach, analyze Baria's performance and develop a robust effect-cause-effect tree diagram using the 5-Whys tool.
2. Create an appropriate, causal loop diagram that incorporates relevant and logical feedback loops to capture the fundamental system behaviors, outcomes, and causes in the Baria Planning Solutions case study. The diagram itself can be hand-drawn or drawn with software. Tables are not appropriate; it must be in the form of a diagram. (Hint: The key is to think about a causal loop diagram (also called a CLD) that incorporates relevant and logical feedback cycles that loop back to reinforce the cause-effect relationships or balance them. Note the emphasis on the additional feedback loops. The addition of feedback loops to the diagram moves the analysis beyond a simple single causal loop to a diagram showing multiple interactions, including balancing and reinforcing feedback, goals, and delays.
3. Write a summary description, including specific recommendations, that links directly to your 5-why and CLD analyses for improving Baria's sales support operations and organization as a whole. (1 single spaced page).
Readings:
Baria Planning Solutions, Inc.: Fixing the Sales Process
By Steven C. Wheelwright and William Schmidt