Analyze and diagnose complex situations


Based on your readings about four skills and competencies critical for managers, choose two of the skills and make a case for the importance of each skill for teams, organizations, and both local and global communities. Share an example of how your two chosen skills are evident in a manager in your organization, or an organization with which you are familiar.

Four critical management skills (suggested by Robert Katz and others)

1. CONCEPTUAL SKILLS: A manager's ability to analyze and diagnose complex situations to see how things fit together and to facilitate making good decisions.

2. INTERPERSONAL SKILLS: Working well with other people both individually and in groups by communicating, motivating, mentoring, and delegating.

3. TECHNICAL SKILLS: Job-specific knowledge, expertise, and techniques needed to perform work tasks. (For top-level managers-knowledge of the industry and a general understanding of the organization's processes and products; For middle- and lower-level managers-specialized knowledge required in the areas where they work-finance, human resources, marketing, computer systems, manufacturing, information technology.)

4. POLITICAL SKILLS: Building a power base and establishing the right connections so they can get needed resources for their groups. Assess and develop your political adeptness skill using the Management Skill Builder

• Other critical managerial competencies:8 decision making, team building, decisiveness ,assertiveness, politeness, personal responsibility, trustworthiness, loyalty, professionalism ,tolerance, adaptability, creative thinking, resilience, listening, self-development.

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