Scenario
You work for a large financial institution that in the past ten years has developed new products and services that appeal to a very diverse customer base located throughout the world. You have been asked by your CEO to lead an effort to discuss the importance of having a diverse workforce that can effectively serve your organization's customer base.
Task
Based on the scenario, complete the below tasks:
• Identify five main points you plan to make about the values of having a diverse workforce, and present a detailed sample agenda for your meeting.
• Response the following questions in the detailed sample agenda:
• What are some of the advantages in having a diverse workforce? Mention at least five advantages.
• What are the possible conflicts that could arise due to a diverse workforce and what are some of the ways to overcome them?
• How can a common standard of work-related behavior in a diverse workforce be developed? Do the leaders need cross-cultural training?
• Do you think the leaders need to visit the major customer base areas to understand their work culture and backgrounds better?
Discuss at least five relevant reasons for your answer.
• Which nonverbal communication methods generally differ between the US workforce and some of the other countries? Support your answer with examples.
• Scenario
You have been recently promoted as junior vice president of human resources at your organization. You need to prepare your first presentation on appropriate communication to a group of twenty newly-hired employees for their orientation. The profile of the group is as follows:
• There are fifteen entry-level hires with no corporate experience, of which five have no job experience whatsoever.
• There are five upper-level hires, of whom three hold higher designations than yours and whose ages range between seventeen to fifty-five years.
• Of these twenty, six are Hispanic, two are Asian, two are African-American, and ten are Caucasian.
• Sixty percent of the group is women.
• There are two disabled employees, one of whom has a hearing disability while the other uses a wheelchair.
Task
Perform an audience analysis while planning your presentation. Ensure that you consider issues such as arrangement of the room, content and length of the presentation, and handouts and visual aids.
You are required to submit the following:
• Audience analysis
• PowerPoint presentation
• Audience handouts
• Notes on their observations about room, content and length of the presentation, and visual aids you plan to use
Place your audience analysis, audience handout information, and notes in a 5- to 7-page Microsoft Word document.
Support your responses with relevant examples.
You must Cite any sources in APA format.