1- In your opinion, when can or must negative messages be delivered using these methods of communication: face-to-face, telephone, printed mail, and e-mail? Provide examples and refer to the readings and your own experiences to support your opinion.
2- Explain what strategies would you use to maintain a caring, sensitive tone, even when writing a negative message? Provide an example by writing a short e-mail message to a coworker who has requested assistance with a project not on your priority list. Assume you are already overwhelmed with your own work.