statistics

Virtual call centers are staffed by individuals working out of their homes. Most home agents earn $ 10 to $15 per hour without benefits versus $7 to $9 per hour with benefits at a traditional call center ( Business Week, January 23,2006). Regional Airways is considering employing home agents, but only if a level of customer satisfaction greater than 80% can be maintained. A test was conducted with home service agents. In a sample of 300 customers 252 reported that they were satisfied with service.

   Related Questions in Other Subject