Assignment:
MULTIPLE CHOICE
1. One of the first factors that increased the importance of human resource management was
a. the 1964 Civil Rights Act.
b. the worker revolution.
c. technological advances in computers.
d. the increase in manufacturing.
e. the growth in the service sector.
2. The human resource function in organizations today
a. has grown into the role of strategic partner.
b. does little beyond ensure compliance with labor regulations.
c. is vital to the smooth operation of the business, but is not influenced by the organization's strategy.
d. dominates the other functional areas and dictates strategy to the organization.
e. is organized and managed very much as it has been for the last century.
3. A large computer chip manufacturer has just hired another firm to perform its applicant background checks. Which of the following is likely part of this process?
a. Theory Z
b. Theory X
c. Organizational culture
d. Strategic organization
e. Outsourcing
4. A small restaurant is concerned about increasing worker productivity and tries to better structure its jobs to maximize output and service delivery. The restaurant is likely using some of the principles discussed in
a. downsizing.
b. outsourcing.
c. Theory X.
d. scientific management.
e. Theory Y.
5. Early research determining that individual and group behavior was important to organizations involved the
a. Hawthorne Studies.
b. scientific management groups.
c. total quality management investigations.
d. use of employee testing.
e. outsourcing studies.
6. The basic notion of the human relations movement was that
a. employees had to be intimidated to be motivated.
b. technology was in decline.
c. satisfied employees would work harder for the company.
d. unions were a waste of time.
e. group work must be avoided in companies.
7. In the 1930s and 1940s, units within a company that dealt with employees' behavioral challenges and issues were called
a. TQM groups.
b. scientific administration.
c. personnel departments.
d. MBO operations.
e. planning parties.
8. During the 1950s and 1960s, all of the following developed within the field of human resource management EXCEPT
a. selection tests from World War II were adapted for use in private industry.
b. reward and incentive systems became more sophisticated.
c. government legislation expanded, adding more complexity to human resource management.
d. unions became more powerful and demanded more benefits for their members.
e. the human resource management function was recognized as being critically important to organizational success.
9. The 1964 Civil Rights Act made it illegal for corporate managers to make decisions based on all of the following EXCEPT
a. gender.
b. age.
c. religion.
d. race.
e. national origin.
10. ____ include all individuals who gain knowledge and utilize the information effectively to enhance the organization.
a. Group members
b. Recruiting teams
c. Selection specialists
d. Knowledge workers
e. Training networks
11. A human resource management system integrates which of the following functions?
a. finance function
b. operations function
c. marketing function
d. other fundamental organizational functions
e. all of these
12. All of the following researchers contributed to the early growth of the human resource function EXCEPT:
a. Elton Mayo
b. Frederick Taylor
c. Douglas McGregor
d. Thomas Edison
e. Abraham Maslow
13. Which of the following is NOT one of the four basic goals of the human resource management function as discussed in the text?
a. Helping the global economy
b. Promoting individual growth and development
c. Complying with legal and social obligations
d. Enhancing productivity and quality
e. Facilitating organizational competitiveness
14. Which of the following activities MOST directly relates to the basic HRM goal of facilitating organizational competitiveness?
a. Developing a strategic perspective to human resource management that satisfies goals and objectives
b. Investing in employee training that enhances productivity
c. Complying with government regulations
d. Designing "outreach" programs to attract minority job applicants
e. Developing formal mentoring programs to help women and minorities advance in the organization
15. Genevieve, a human resource staff member, has the task of investigating employee complaints about civil rights violations at work. Which of the goals of HR management is Genevieve working on?
a. Facilitating organizational competitiveness
b. Complying with legal and social obligations
c. Promoting individual growth and development
d. Enhancing productivity and quality
e. Recruiting sufficient workers to meet demand
16. Adam is a project manager in the human resources department of Intel, the U.S. semiconductor manufacturer. Adam says, "I work on issues ranging from dependent care to work/life benefits. I work with employees to better understand their needs and to help design programs for them." Which of the fundamental goals of HR management is Adam working on?
a. Complying with legal and social obligations
b. Controlling costs
c. Facilitating organizational competitiveness
d. Enhancing productivity and quality
e. Promoting individual growth and development
17. Which of the following would typically be considered a staff, rather than a line, manager?
a. Human resource manager
b. Operations manager
c. Financial manager
d. Marketing manager
e. Sales manager
18. HR activities are typically carried out by
a. line managers.
b. staff managers.
c. neither line nor staff managers.
d. both line and staff managers.
e. executive team members only.
19. The goals of human resource management typically include all of the following activities EXCEPT
a. facilitating organizational competitiveness.
b. enhancing productivity and quality.
c. complying with legal and social obligations.
d. promoting individual growth and development.
e. overseeing financial reporting as part of the Sarbanes-Oxley Act.
20. The managers who are directly involved in creating goods and service are known as
a. HR managers.
b. staff managers.
c. line managers.
d. chief executive managers.
e. executive team managers.
21. Who would typically have responsibility for carrying out human resource activities in a small, independent business?
a. The human resource manager
b. The owner or general manager
c. A human resource specialist
d. An operating manager
e. A secretary or an administrative assistant
22. Which of the following is NOT a specific requirement for being a successful human resource manager?
a. An understanding of the legal environment
b. General management skills and abilities
c. Fundamental understanding of other functional areas
d. A degree in human resource management
e. Knowledge of business and corporate strategy
23. A ____ involves the set of expectations about the exchanges that occur between employees and employers.
a. knowledge worker
b. cost-benefit analysis
c. human relations movement
d. downsizing
e. psychological contract
24. A sporting goods retail company hires another firm to manage all of its payroll functions. This process is known as:
a. HRIS
b. Theory X
c. Theory Y
d. professional accreditation
e. outsourcing
25. As the human resource field becomes more professional, more HR managers are acquiring the Human Resource Certification Institute (HRCI) credential. Which organization was instrumental in establishing that credential?
a. The U.S. Department of Labor
b. Certified Public Accountant (CPA)
c. The Society for Human Resource Management (SHRM)
d. The National Labor Relations Board
e. No single organization was instrumental. Colleges and universities established the HRCI.
26. The modern term used to describe the management of people is
a. administrative synthesis.
b. compliance management.
c. strategic formulation.
d. personnel management.
e. human resource management.
27. Both the military and its suppliers became more interested person-job matching during
a. the Civil War.
b. World War I.
c. World War II
d. the Vietnam War.
e. the Korean War.
28. The HRCI offers several certifications, including all of the following EXCEPT the
a. PHR
b. SPHR
c. GPHR
d. UPHR
e. all of these are certifications offered by the HRCI
29. The widespread use of ____ has affected how HR systems are delivered.
a. line managers
b. staff managers
c. executive teams
d. electronic technology
e. person-job fit principles
30. Following the requirements of the American Disabilities Act falls under which particular goals of HR?
a. facilitating organizational competitiveness.
b. enhancing productivity and quality.
c. complying with legal and social obligations.
d. promoting individual growth and development.
Scenario 1.1
A-OK Company, an insurance company of 200 employees, provides life and automobile insurance to clients throughout the southwestern United States. The company's owner, Paul E. See, believes that happy employees are productive employees, so Mr. See provides employees services such as career planning and an on-site fitness center. Due to recent legislation making the insurance business more complex, A-OK is in the process of redesigning its training program for its sales agents. Mr. See also realizes that A-OK needs to examine its selection criteria for new agents joining the company and may need to increase salaries to attract needed talent. Mr. See is worried about this, because he knows that none of his managers has a human resource management degree. In fact, they were operating employees who were moved into the human resource function.
31. Refer to Scenario 1.1. Mr. See appears to be influenced by which era of management?
a. the Hawthorne era
b. Theory X/Y era
c. human relations era
d. scientific management era
e. production era
32. Refer to Scenario 1.1. In recognizing that training, selection, and compensation procedures are all interrelated, Mr. See recognizes human resource management as a
a. system.
b. strategic resource.
c. center of expertise.
d. core decision process.
e. network.
33. Refer to Scenario 1.1. The career planning and fitness programs provided to A-OK employees help fulfill which fundamental goal of human resource management?
a. Complying with legal obligations
b. Complying with social obligations
c. Enhancing productivity and quality
d. Promoting individual growth and development
e. Facilitating organizational competitiveness
34. Refer to Scenario 1.1. Who is likely to be responsible for the human resource management function in an organization of this size?
a. A full-time human resource manager
b. Mr. See
c. The sales manager
d. The operations manager
e. An administrative assistant
35. Refer to Scenario 1.1. Should Mr. See be worried about the ability of his human resource staff to effectively cope with the changes that are needed in that function?
a. Yes. Without a specialized degree, HR staffs are sure to violate legal requirements of human resource management.
b. Yes. No staff could cope with all of the changes that Mr. See envisions in the immediate future for his HR function.
c. Yes. Without many years of experience in HR exclusively, Mr. See's staff will be out of touch with the needs of his workers.
d. No. These changes will be made quite easily and simply, and do not need much attention to planning or expert knowledge.
e. No. Job experience is a good preparation for much HR work.