Situation: Marcy, the manager of the advertising department of a major retail outlet, has just announced that all employees working in the department are required to work on Saturdays. The employees are expected to work at least two Saturdays per month.
This news has not been well received by the employees.
Questions
1. What steps might Marcy have taken to insure acceptance of the new policy?
2. How will Marcy deal with the resistance to this new policy?
3. What are the psychological, personal, and social factors that the employees will experience?
4. Suggest a recognition and reward plan that Marcy can implement to smooth this transition. Is your plan appropriate? Why?
5. What have you learned from this exercise about implementing change?